Actually when delays or cancellations are caused by “exceptional occasion” outside of the power of the airlines, the federal government is proposing new regulations governing the responsibility of those airlines to passengers whose flights are canceled. The Air Passenger Protection Regulations modifications, announced on Saturday, by the Canadian Transportation Agency, would require companies to provide foods to passengers whose flights are delayed by at least two hours, as well as overnight lodging if needed. If a customer prefers to be reimbursed rather than rebooked when their trip is cancelled, delayed by at least three hours, or bumped from the aircraft, flights would also have to give reimbursements within 15 days, down from the present date of 30 days. According to the national organization, the timeframe change is intended to be more in line with practices in the United States and the European Union. Ottawa said extraordinary circumstances include safety threats, unexpected airport closures, parrot strikes, climate or aircraft damage that may influence flight safety, among other examples. 1: 35
Could intense heat delay your future trip? Since the Democratic state passed regulations last year aimed at enforcing rules for customer privileges, the Canadian Transportation Agency has been working to make changes to the laws related to the Canada Transportation Act. According to those changes, carriers are required to demonstrate that a trip disruption is caused by health issues or for reasons beyond their power. Recently, Canada’s customer rights contract — which took effect in 2019 — divided flight disruptions into three categories: those caused by factors within the company’s power, disruptions within the company’s control but required for safety purposes, and those outside the airline’s control. In the first of those types, travellers had only been entitled to compensation in the first of those classes. However, the federal agency claimed that the categorization system was very complicated, leading to “various and different interpretations” by air travelers and passengers, particularly when a traveler’s payment request was denied or the cause of a delay in service was unknown. The company said it received more than 150, 000 air travel problems since 2019 and many of those have gone unanswered. 2: 07
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The proposed modifications, according to Transport Minister Anita Anand, aim to make the regulations simpler for both travelers and air travelers. ” The proposed revisions eliminate gray areas and confusion about when people are owed payment, which will ensure quicker proposals for people”, she said in a statement. The changes are now open for a 75-day feedback period, with the aim of striking the right balance between safeguarding the rights of passengers and promoting a competitive air sector. In accordance with the amended regulations, airlines are generally not required to compensate passengers for any inconvenience caused by the prescribed exceptional circumstances. However, it provided examples of delays or cancellations where the carriers were required to continue doing so despite those exceptional circumstances. The proposed amendments require the airline to rebook a passenger on its next available flight or that of a partner airline if a flight has been canceled or a passenger has been bumped, even in exceptional circumstances. Airlines are also required to rebook a passenger who has missed, or is likely to miss, a connecting flight due to a previous flight delay on the same itinerary. The regulations include a$ 250, 000 maximum fine for airline violations, an amount that had been originally proposed by the Liberals ‘ 2023 legislation. The proposed amendments would cost carriers, according to the federal agency, about 99 cents per passenger flight annually, or about$ 512 million over a 10-year period following their effective date. &, copy 2024 The Canadian Press
