The Nigerian Communications Commission, NCC, has acknowledged the Quality of Service, QoS, challenges being experienced in Abuja, which have affected the telecommunications experience of subscribers.
In response, the Commission said it is collaborating with major stakeholders and licensees to address these challenges, adding that they are largely caused by disruptions to diesel supply affecting IHS Nigeria Limited, the colocation provider responsible for powering Airtel and MTN base stations in the affected areas.
According to the NCC, the challenges resulted from the activities of the National Oil and Gas Suppliers Association (NOGASA), which disrupted diesel supplies to sites, leading to telecommunications service outages in Abuja.
The NCC said it is committed to ensuring seamless communication services for all Nigerians and recognizes the importance of reliable power supply for the provision of optimal telecommunication services.
The Commission stated that it is actively engaging with relevant stakeholders to address the diesel supply issues and explore sustainable solutions, urging all parties to work together to resolve these challenges swiftly by removing the diesel supply bottlenecks affecting critical telecommunications infrastructure arising from NOGASA’s actions.
In the face of these challenges, the NCC said: “We reiterate our commitment to fostering a conducive environment for the growth and sustainability of telecommunications services in Nigeria. We are taking proactive steps to facilitate dialogues between the impacted service providers and other stakeholders to promptly resolve the diesel supply concerns that have negatively affected service quality.”
The Commission added that it remains dedicated to effectively managing the situation and will keep the public updated on progress towards restoring full telecommunication services in Abuja.
“We thank telecommunications subscribers for their understanding and patience during this period and reaffirm our commitment to delivering high-quality telecommunications services nationwide.”
NCC gives reasons for poor network challenges in Abuja
