Even when difficulties or delays are brought on by “exceptional circumstances” outside the power of the airlines, the federal government is proposing new regulations governing how carriers are supposed to treat passengers whose flights are canceled. The Air Passenger Protection Regulations modifications, announced on Saturday, by the Canadian Transportation Agency, would require companies to provide foods to passengers whose flights are delayed by at least two hours, as well as overnight lodging if needed. If a customer prefers to be reimbursed rather than rebooked after their trip is cancelled, delayed by at least three hours, or bumped from the trip, airlines would also have to issue reimbursements within 15 days, which is lower than the existing 30-day deadline. According to the federal agency, the timeframe change is intended to be more in line with practices in the United States and the European Union. Ottawa said extraordinary circumstances include safety threats, unexpected airport closures, parrot strikes, climate or aircraft damage that may influence flight safety, among other examples. 1: 35
May intense heat delay your future trip? Since the Democratic state passed regulations last year aimed at enforcing rules for customer privileges, the Canadian Transportation Agency has been working to make changes to the laws related to the Canada Transportation Act. According to those changes, carriers are required to demonstrate that a trip disruption is caused by health issues or for reasons beyond their power. Recently, Canada’s customer rights contract — which took effect in 2019 — divided flight disruptions into three categories: those caused by factors within the company’s power, disruptions within the company’s control but required for safety purposes, and those outside the airline’s control. In the first of those types, travellers had only been entitled to compensation in the first of those groups. However, the federal agency claimed that the categorization system was very complicated and caused “varied and varied interpretations” by atmosphere carriers and passengers, particularly when a traveler’s request for compensation was denied or the reason for a trip disruption was not well understood. The company said it received more than 150, 000 air travel problems since 2019 and many of those have gone unanswered. 2: 07
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Anita Anand, the minister of transportation, claimed that the proposed amendments aim to improve the regulations for both travelers and air travelers. ” The proposed revisions eliminate grey areas and confusion about when people are owed payment, which will ensure quicker proposals for people”, she said in a statement. The changes are currently open for a 75-day feedback period, with the aim of striking the right balance between safeguarding passengers ‘ rights and promoting a competitive air sector. In accordance with the amended regulations, airlines are generally not required to compensate passengers for any inconvenience caused by the specified exceptional circumstances. However, it provided instances of delays or cancellations where the carriers were required to continue doing so despite the circumstances. The proposed amendments require the airline to rebook a passenger on its next available flight or that of a partner airline even in exceptional circumstances. Airlines are also required to rebook a passenger due to a previous flight delay on the same itinerary, or who is likely to miss it. The regulations include a$ 250, 000 maximum fine for airline violations, an amount that had been originally proposed by the Liberals ‘ 2023 legislation. The proposed amendments would cost carriers, according to the federal agency, about 99 cents per passenger flight annually, or about$ 512 million over a 10-year period following their effective date. &, copy 2024 The Canadian Press
