Since 72 hours, a new measure implemented by Orange Money has caused a real toll in Senegal. On social networks, complaints are multiplying against a withdrawal fee of 0.8% now applied to deposits of less than 24 hours. A decision which, according to numerous testimonies, entered into force without prior notice, plunging both customers and managers of multi-service points into incomprehension. Many users of the mobile money transfer platform have expressed their anger on Twitter, Facebook and WhatsApp. They denounce a measure taken unilaterally, without prior official communication. Some claim to have discovered this novelty by trying to withdraw recently deposited money, then finding themselves punctuated by unexpected expenses. ” It is a form of disguised punishment!
The clients of Orange Money en colère: discover the reason for the fury
