The Federal Government, through the Nigerian Civil Aviation Authority (NCAA), has issued a stern warning to domestic airlines over persistent flight delays and failure to provide adequate passenger care.
In a statement posted on X on Tuesday by its Director of Public Affairs and Consumer Protection, Michael Achimugu, the agency said sanctions would follow continued violations.
The warning comes amid an enforcement visit by NCAA officials to the Abuja operations of three domestic airlines, Xejet, Rano Air and United Nigeria Airlines, on Monday.
According to Achimugu, the authority observed that many airlines were not providing timely and honest information to passengers during flight delays and were deliberately evading the provision of light refreshments after two hours.
He described the practice as unacceptable, stressing that airlines must comply with consumer protection provisions, particularly during the peak December travel period when disruptions are common.
“While we understand the unique challenges of December-related flight disruptions, airlines must provide the necessary care for passengers at a time like this,” he said.
He further explained that the NCAA has issued an ultimatum to airlines, noting that the warning is not limited to the three operators visited.
Achimugu maintained that the inspections were part of efforts to ensure airline compliance with consumer protection standards, especially during periods of high passenger traffic.
‘Unacceptable’ – NCAA vows to sanction airlines over flight delays, passenger neglect
